Support

Last updated: April 2026

Need help with the EPA 608 Study app? We're here to help. Most questions are answered below — if you don't find what you need, email us at support@epa608study.comand we'll get back to you within 1–2 business days.

Contact

To get help faster, include: your device type (iPhone, iPad, Android), the app version (in Settings), and a short description of what happened.

Frequently Asked Questions

I bought the app but don't see the unlocked content

Open the app, go to Settings, and tap Restore Purchases. This re-syncs your purchase with your Apple ID or Google account. If the issue persists, email us with your App Store or Google Play receipt.

How do I change my certification type?

Go to Settings → Certification Type and pick Type I, Type II, Type III, or Universal. The app automatically tailors practice questions and mock exams to your selection.

How do I switch between English and Spanish?

Go to Settings → Language and choose your language. Every question, explanation, and lesson updates immediately.

My progress disappeared

Study progress is stored locally on your device. If you uninstalled the app or reset your device, the data is gone permanently (we don't have access to it). Your purchase can be restored via Restore Purchases, but study history cannot.

The app crashed or froze

Try: (1) fully closing the app and reopening it, (2) restarting your device, (3) updating to the latest version from the App Store or Google Play. If it keeps happening, email us with exact steps to reproduce.

Can I use the app offline?

Yes. The entire app works offline after download — questions, lessons, flashcards, and mock exams. Only the initial purchase requires a connection.

Refunds

Purchases are processed through the App Store (Apple) or Google Play — we don't handle refunds directly. To request a refund:

If you'd like our help contacting Apple or Google, email us at support@epa608study.com.

Report a Bug or Suggest a Feature

See a question with an error, an odd translation, or something that doesn't work right? Email us at support@epa608study.com with:

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